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How to prevent and solve potential disputes in business

Resolve your disputes timely and cost-effectively with ICC’s market-leading dispute resolution services.

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Businesses want to do what they are good at: doing business. But things do not always go to according to plan. In the event of a conflict with a business partner, negotiating and resolving your disputes in a timely and cost-effective manner is essential to save your long-term commercial relationships and keep focusing on business growth.

How to get started:

  • Explore means to prevent disputes

  • Resolve disputes with ICC Dispute Resolution Services 

  • Estimate fees and costs 

  • Request an administrated expertise

Step 1: Prevent disputes 

Prevention is better than cure. Adopting a dispute prevention mindset in business can help you avert costs, delays and conflicts in the first place. Rather than being an afterthought, attention to the potential for conflict should guide: 

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Browse available dispute resolution clauses

Arbitration clauses

Standard clauses to determine ICC Arbitration as the dispute resolution method  

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Mediation clauses

Four clauses covering different situations and needs to enable proceedings under the ICC Mediation Rules 

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Dispute board clauses

Standard clauses to set up and operate a dispute board under the 2015 Rules of Arbitration 

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ICC Rules for the Administration of Expert Proceedings clauses

The ICC Rules for the Administration of Expertise Proceedings are in force as of 1 February 2015.

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ICC as appointing authority for expert proceedings

A suggested clause to have ICC appoint an expert for ad hoc expert proceedings that are not administered by ICC 

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Step 2: Resolve disputes with ICC Dispute Resolution Services

If you are looking to resolve a dispute as quickly and efficiently as possible and without recourse to courts, ICC Dispute Resolution Services (DRS) is your one-stop shop.

ICC Arbitration

After filing your request for ICC Arbitration, your dispute will be administered by the ICC International Court of Arbitration and decided by an arbitral tribunal in the form of an arbitration award. This decision, or award, is final and legally binding on the business partners and enforceable worldwide.

Cost Calculator

Estimate ICC administrative expenses and arbitrator fees in a few clicks 

ICC Amicable Dispute Resolution (ADR)

The ICC International Centre for ADR provides several services to resolve disputes amicably and in a swift and economical way.

Mediation

Upon filing your request for mediation, a neutral mediator acts as a facilitator, guiding you and all involved parties towards a negotiated settlement.

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Dispute Boards

Dispute boards are permanent panels set up to accompany the performance of a contract. They assist in avoiding or overcoming disagreements and disputes. 

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Documentary Instruments Dispute Resolution Expertise 

Documentary Instruments Dispute Resolution Expertise (DOCDEX) is a specialised, confidential and cost-effective procedure applied to disputes related to trade finance. 

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Experts and neutrals

Obtain an expert opinion, a non-binding evaluation for negotiation purposes or a binding determination. 

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Download the DRS mobile app

ICC Rules, clauses, reports and more…all in one place. Available anytime, anywhere, the official ICC Dispute Resolution Services app brings together the work of the International Court of Arbitration and International Centre for ADR.

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